Rebecca Company Founder / Director
Restored Beauty Getaways was born following Rebecca’s own successful and relatively inexpensive cosmetic surgery in 2003. Spending countless hours researching Thailand’s various World-class plastic/reconstructive surgeons and hospitals, she soon became smitten with the “land of smiles” and its charming, welcoming people. Rebecca then wondered how she could share her experience (and offer a cheaper but all inclusive combined surgery and tropical holiday alternative) to Australians looking to do the same.
With a pioneering spirit, developed in a past life as a multi-skilled operations manager within the mining industry, Rebecca devised the inaugural ‘group tour’ concept within medical tourism, directing her energy into continuously developing and improving upon RBG’s offering.
Working in close partnership with her brother, Robbie (RBG’s CEO), the dynamic sister/brother pair possess a strong work ethic, passion and genuine empathy for the existing 10000+ RBG clients, and welcome potential clients every day, whether online, over the phone or in person.
RBG stands alone from other overseas surgery clinics, as the team understands pre-surgery needs (and fears), as they’ve experienced it all themselves. Rebecca has personally acquired over 11 years of industry experience and knowledge, which she shares (and is forever updating) and making available to enable well-informed decisions. Rebecca personally selects and mentors all RBG staff for consistent service.
Apart from her children, Rebecca derives the greatest pleasure from helping people to change their lives and to see them finally emerge confident and radiant in their ‘new skin’.
“…Rebecca has a strong and creative passion for marketing, social media, event co-ordination, and is highly driven and motivated.”
Robbie CEO / Managing Director (BBus Accounting)
Robbie is our business specialist. He provides expert business management, customer and financial service, following years of industry experience after acquiring his Bachelor of Business (majoring in accounting).
In 2003, Robbie teamed up with his sister Rebecca (Founder/Director of Restored Beauty Getaways) to apply his business management skills to develop the family business. Like Rebecca and the RBG team, Robbie is passionate about maintaining professionalism and elevating standards throughout RBG’s business and the industry itself, to uphold stellar customer service, support and most importantly, quality outcomes.
“…Robbie is passionate about ensuring a high level of professionalism and standard in their business and industry.”
Voni Customer Service Executive
Welcome Voni Cosier to our team lineup at Head Office, WA Australia.
With Voni’s colourful skill set in; Medical Tourism Management, Small Business, Marketing & Development, Public Speaking, Training and Assessment in the work place, Customer Service and Relations, Presentation and Beauty this, accompanied by Voni’s professional, warm, fun, vivacious and super energetic nature, Voni’s main role will be to ensure we are delivering the highest standards of service to our customers.
Voni will be overseeing productivity, development and making sure that we as a team continue to lead the way in medical tourism and service.
Voni’s says her strengths lay in her genuine nature, warmth, understanding and compassion with a “lets get the job done” attitude.
Having had both Dental and Cosmetic surgery herself, Voni can relate to our clients on a deeper level and provide them with not only real life experience but a level of compassion and care that will surpass your expectations.
“…Voni’s main role will be to ensure we are delivering the highest standards of service to our customers.”
Trish Cosmetic Consultant (WA’s North West & NT) / Group Tour Host
Trish is both a Director and Consultant based in WA’s North West (also serving the Northern Territory) since 2009. Her 30+ years in administration qualifies her as RBG’s ‘other’ CEO (chief efficiency officer), for her prompt follow-up to initial enquiries, while offering her continued authentic support before, during and after surgery. Trish deems every client her priority from the moment they connect.
Like all RBG staff, Trish relates to clients, after undergoing her own cosmetic and dental procedures. She understands the mixed emotions (anxiety, excitement, nervousness and uncertainty) and counters those feelings with genuine care and empathy so as to comfort and relax clients so that they can focus on the trip of a lifetime.
Trish is based in WA’s vast North West (and visits the Northern Territory). She often works weekends and is flexible with her consultation times, catering predominantly to mining industry folk and their families. Trish is all too familiar with rosters, nightshifts and limited days off, so don’t let that impede your want to know more.
“…The client is her priority from the minute they connect.”
Ellyce Cosmetic Consultant / Receptionist
Ellyce is our newest team member. Her past positions (8 years in administration) has helped to refine her customer service skills and enabled her to have a proficiency in building internal and external relationships making her an asset to the RBG team. Ellyce is enthusiastic and ambitious and hopes to grow within the company. She has a bright and bubbly personality and has undergone a Breast Augmentation performed by Dr. Sanguan and some dental procedures. She shares the company values and is passionate, enthusiastic and motivated.
“She loves helping others with the RBG experience. She is also our social media wiz. Ellyce has a love for health, fitness, beauty and helping others.”
Chloe Cosmetic Consultant
Chloe is an experienced sales professional, boasting over 8 years in the automotive industry. She brings with her a high level of sales knowledge, a passion for teamwork, and an infectious personality. Chloe is an ambitious individual who prides herself in providing fantastic customer service and is dedicated to nurturing new and existing client relationships.
Having undergone a Breast Augmentation and lift with Dr Piyapas, Blepharoplasty with Dr Sauguan and some dental work, Chloe can relate to our clients’ journeys form beginning to end, and all that’s in between.
“After her own successful procedures, Chloe knew she wanted others to feel the newfound confidence she now has.”
Bridget Cosmetic Consultant – NZ
Bridget is our Cosmetic Consultant based in Nelson, New Zealand (top of the South Island). She has over 22 years experience of Sales Management and Customer Service and currently a Beauty Salon Owner and Skin Coach.
She has experienced dental work in Thailand and visited the country of endless smiles on numerous occasions with her family.
Her biggest passion is making every client her number 1 priority and would like to help New Zealand Women & Men to have the confidence to travel overseas and change their appearances to becoming more confident within themselves.
“Bridget has over 22 years experience of Sales Management and Customer Service and currently a Beauty Salon Owner and Skin Coach.”
Amm Phuket Destination Manager / Insurance Manager
Amm is proud that her birthplace and hometown of Phuket is now regarded as a tourist mecca. With 10 years travel, hotel and medical tourism industry experience, Amm previously worked as RBG’s representative at our partnered hospital in Phuket for five years, before being promoted to the role of Phuket Destination Manager.
Amm is fully conversant in all aspects of cosmetic surgery, dental treatments and eye surgery, and she’s eager to learn more about the ever-changing advancements in medical tourism to impart her knowledge to the RBG team and clients. Amm has also fostered and maintained excellent relationships with all of the doctors, nurses and staff at our partnered hospitals, and acts as an outstanding and reliable ambassador, providing exceptional service to all of our valued clients.
“…Amm has a friendly relationship with the doctors, nurses and staff at our partnered hospitals and provides the utmost professional service to our valued customers.”
Jibby Thailand Manager
Another Phuket native, Jibby travelled and worked throughout the USA after graduating, before joining our preferred hospital network as the International Marketing Executive. Like Amm, Jibby has obtained invaluable insight into the medical tourism industry, while simultaneously developing her customer care/service skills and knowledge of cosmetic surgery and dentistry. Jibby provides exceptional support to all of our clients as part of the Phuket Ground Care Team.
Jibby’s local knowledge of Phuket and its surrounds means that she is able to assist with itinerary planning that best suit clients’ needs and lifestyle, either pre or post-treatment/surgery.
“Jibby is self-motivated and committed to providing professional yet friendly assistance for all RBG clients.”
Yaya Phuket Representative
Yaya has recently joined our RBG team. She has 8 years experience in medical customer service, cosmetic surgery and dental coordination. She has been working for the Bangkok International Hospital until joining our team. Yaya has a bachelor’s of science degree in micro biology.
Yaya is from South Thailand, has lived in Phuket for 8 years and knows Phuket and the international hospitals there very well. Her English skill both written and verbal are well above most others in Thailand and her friendly smile will make you feel welcome.
“Yaya has a bachelor’s of science degree in micro biology.”
Pop Bangkok Representative
Pop is part of our Bangkok team. Pop graduated in hospitality management and has been working in the hotel business for the past 5 years as a guest service agent.
Pop is very organised, has great customer service and is very efficient with great time management skills. Pop has a down to earth personality, is very caring and is extremely passionate about what she does in life.
Her past positions has helped to refine her customer service skills and enabled her to have the confidence and know what clients need and want. She can recommend where to go during your stay in Bangkok and make your time amazing!
“Pop graduated in hospitality management and has been working in the hotel business for the past 5 years as a guest service agent.”
Jugg Bangkok Representative
Jugg is based in our Bangkok office at the Ascott Residence taking care of all of the administration, customer service and hotel reservations.
Her professionalism attention to detail and commitment to delivering a great and fulfilling experience to our customers shines through.
She graduated in Tourism management in Phuket and lived in Bangkok for 5 years. Her past jobs in administration for Bangkok Airways and an operation audit at Tesco Lotus has given her the experience on time management, attention to detail and a well-organised person.
An excellent communicator and very experienced in managing clients and care providers, Jugg finds no task too big or too small to handle. You can trust that Jugg will see that your stay in Bangkok will run seamlessly and be a whole lot of fun.